Coming to iOS and Android · Store downloads are not yet available
ScanGo.Support

A LITTLE HELP FOR EVERY PAGE

Paperwork,
with less guesswork.

Find your way around scanning, editing and sharing. Get help with your documents or ScanGo Pro.

Email support Start with the basics

From a page to a PDF.

A few simple steps to get your paperwork in order.

01

Scan or import

Choose Scan document to open the document scanner, or Import images to select existing photos. Check the page edges before you continue.

02

Make it yours

Reorder pages, rotate or crop, and add text or yellow notes. Name the document so it is easy to find later.

03

Save and share

Export up to 50 pages as one PDF. Choose A4, Letter or image-size format, then select where to save or share it.

KNOW WHAT IS INCLUDED

Everyday tools are free.

ScanGo

Free

For your everyday documents

  • Document scanning with edge detection and perspective correction
  • Import, crop, rotate and reorder selected images
  • Add text and notes
  • Combine pages and export PDFs
  • English and Vietnamese
ScanGo Pro

$4.99

Planned USD base price · one-time purchase

  • Place signature images on pages
  • Take or upload a company stamp image
  • Move and resize signatures and stamps
  • Export the images with your PDF

Your store shows the localized price before you confirm. Pro is planned as a one-time purchase with no auto-renewing subscription.

App Store and Google Play releases are being prepared. Pro purchases and restoration will be offered through the supported store releases.

Common questions

Answers that help you move on.

Start here if a page, an export or a purchase is not behaving as expected.

The scanner will not open. What should I check?

Use the installed iOS or Android app and check ScanGo’s camera permission in device Settings. On Android, keep Google Play services available and allow an internet connection for the scanner’s first component download. You can import existing images while checking the camera.

Does every imported image align automatically?

Edge detection and perspective correction happen inside the document scanner. The separate Import images action does not automatically detect page edges. Check the result and use cropping or rotation when needed.

Where are my documents stored?

ScanGo keeps its document library in the app’s storage on your device and does not upload it to a ScanGo server. On iOS, saved documents, notes, signatures and stamp images may be included in iCloud or computer backups according to your device backup settings. Android automatic app backup is disabled, although device-transfer behavior can vary by manufacturer. Export important PDFs separately. Uninstalling the app or clearing its data can remove the local library.

My PDF will not export.

Give the document a name, keep at least one page, and check that the device has free storage. If a document is large, split it into smaller documents and retry. ScanGo supports up to 50 pages per document. A file already shared to another app remains under that app’s control.

How can I get a cleaner stamp image?

Stamp clearly on white paper in good light and crop close to the stamp before uploading. A transparent PNG keeps the page underneath visible. Camera photos retain their paper background; ScanGo does not remove it automatically. Signature and stamp image tools require Pro.

Is a signature image a verified digital signature?

No. ScanGo places an image of a signature or stamp on the page. It does not create a certificate-based digital signature or verify the signer’s identity.

Pro is missing after reinstalling.

Check the store account and platform, connect to the internet, then open ScanGo Pro → Restore purchases. Do not purchase again just to troubleshoot. If access is still missing, email support with your app version, device type and a brief description. Purchase restoration requires a release that supports purchases from your store.

I deleted a document. Can support bring it back?

The operator does not have a server copy of your document content. Check any PDF copies you saved or shared and the original photos in your photo library. Deleting a document in ScanGo does not delete those external copies.

Does using the free app involve purchase-service data?

In releases configured for store purchases, RevenueCat checks Pro status when ScanGo opens or becomes active. Its anonymous app user identifier, related technical processing and purchase analytics may apply even if you never buy Pro. Document, signature and stamp images are not sent to RevenueCat. See the privacy policy for details.

How do I switch languages?

Use the EN / VI switch in ScanGo’s top bar. The app starts in English and remembers your choice. The language buttons on this support page change only this page.

STILL NEED A HAND?

Tell us what happened.

Include your app version, iOS or Android version, device model and the steps that led to the issue. A non-sensitive screenshot can help.

Please do not email scanned identity documents, payment card numbers or other sensitive files. For purchase issues, share a transaction identifier only if support asks for it.

Email support

Operator and support contact: Hoàng P, acting as an individual

ScanGo: PDF Scan & Sign

Preparing for iOS and Android release. Store downloads are not yet available.

Privacy policy